• Transferts terrestres
• Boissons
• Spa & massages
• Pourboires et dépenses personnelles

Cancellation Policy

Cancellation by Customer

• More than 21 days before check-in: FREE of charge
• From 11 to 20 days before check-in: 30% of total rates
• From 7 to 10 days before check-in: 50% of total rates
• Less than 7 days before check-in & no Show: 100% of total rates

Cancellation due to bad weather

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

• Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
• During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
• The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.
• The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

Children Policy

• Rates for teenager of 12 years old and above will be charged as adult’s rate
• Children from 5 -11 years old: sharing bed with 02 adults charge 75% of an adult’s rate
• One child under 12 years old sharing cabin with an adult, charge as adult’s rate
• Children under 5 years old: free of charge (sharing EVERYTHING with parents)