• Shuttle service to Ferry terminal
• Tipping and gratitude
• Visa arrangements
• Beauty spa and massage services
• Other beverages, and personal expenses
• All other services not clearly
• mentioned

Cancellation Policy

Cancellation by Customer

• More than 21 days before check-in: FREE of charge
• From 11 to 20 days before check-in: 30% of total rates
• From 7 to 10 days before check-in: 50% of total rates
• Less than 7 days before check-in & no Show: 100% of total rates

Cancellation due to bad weather

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

• Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
• During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
• The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.
• The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

Children Policy

• 01 Child below 5 years old is F.O.C sharing EVERYTHING with parents. In case have 02 children under 5 years old sharing the same bed with parents: surcharge 75% adult rate
• Children from 5 to under 11 staying on separate bed: charge 75% adult price, sharing room with parents
• 2 Children under 11 share a private room: charge 01 room rate. 1 Child under 11 stay a private room: charge 80% room rate
• Children from 11 years old consider adult